Basic game fine, in-app purchasing not working

The basic game is actually a lot of fun, especially with an Ion iCade console. However, trying to purchase additional game-packs using in-app purchases doesnt seem to work. Furthermore, the "contact us at this email address if you have issues" instruction is apparrently wrong, as if you do so, you will get an automated reply saying "thanks for the email, but actually, you need to submit a report using an online form at such-and-such website". I am docking rating points because of in-app purchasing issues and an annoyingly convoluted and ineffective issue-addressing mechanism. More attention needs to be paid to making things easier and less troublesome for the end-user.

CitizenJa about Midway Arcade, v1.7